At silkstrands, customer satisfaction is our top priority. If you are not completely satisfied with your hair straightener or any product purchased from our website, we’re here to help.
1. Returns
We accept returns within [7/14/30] days of delivery. To be eligible for a return, the following conditions must be met:
The item must be unused, in its original condition, and in the original packaging.Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
We do not accept returns on:
Used or opened hair styling tools (for hygiene reasons)
Sale or clearance items (unless defective)
Gift cards or downloadable products